Kendall Zoller, EdD., is an author, educator, researcher, and international presenter in communicative intelligence, presentation and facilitation skills, leadership and adaptive schools.
Keynote: Communicating with Authenticity when Leading Through Chaos - what research tells us about communication and leading
Over the past twenty years neuroscience has revealed so much about the brain and the influences of communication on thinking and learning. When leading we are taking people from where they are, to where you want them to be. Along this path, values will be challenged. In this session you will experience communication skills you can use that reroute the neural highways from, as Goleman states, “the low road to the high road.” Think about times you have to deliver news people don’t want to hear whether, in a training or serving as a supervisor? What can you do, what will you do? Learn how to surface values and navigate values conflicts when leading, so you separate your professional relationship from the important issue to be discussed. Using these patterns can shift people’s consciousness so they may be more open to hearing a message that may challenge the way they think.